Service Management Operations Strategy Information Technology James A Fitzsimmons 9780073403359 Books
Download As PDF : Service Management Operations Strategy Information Technology James A Fitzsimmons 9780073403359 Books
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
Service Management Operations Strategy Information Technology James A Fitzsimmons 9780073403359 Books
Excellent book to keep on the shelf and refresh concepts.Product details
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Tags : Service Management: Operations, Strategy, Information Technology [James A. Fitzsimmons] on Amazon.com. *FREE* shipping on qualifying offers. Balancing conceptual and applied coverage of all aspects of the management and operation of services,James A. Fitzsimmons,Service Management: Operations, Strategy, Information Technology,McGraw-Hill,0073403350,Business Economics Finance,Management - General
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Service Management Operations Strategy Information Technology James A Fitzsimmons 9780073403359 Books Reviews
This book is a must for everyone that are interested in any type of service process. I am a practicing service professional and I consult this book frequently
great book, tons of examples.... it made my class a lot easier... i like how it has cases that can be used to practice what you learn
It has helped me with my class and I am able to understanding. I love the stories about the different companies and their strategies
Great book, and the condition was excellent! Only took a few days to recieve this product and I am very satisfied....
Lots of mumbo jumbo. Book could have been reduced to a few pages. Totally not worth the price.
Great resource.
Book is easy to read for the most part. However some of the chapters dealing in problem solving are not as intuitive or clear as they should be.
Excellent book to keep on the shelf and refresh concepts.
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